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Redditch, GB

IT Support Analyst (nightshift)





To provide IT support to the Redditch JIT Plant covering the Nightshift.


Role Overview:

  • Complete online daily checklist activities
  • Providing 1st/2nd line technical support & problem analysis/rectification
  • Ensure documentation and procedures are maintained and improved in accordance with ITPM and Sarbanes Oxley requirements
  • Ensuring pro-active monitoring of systems using key performance indicators and dashboards
  • Ensuring performance and availability of all computer systems including hardware, networks, IT security and telecommunications are maintained within the agreed SLAs
  • Monitor Ivanti call logging system and resolve production tickets within agreed SLA
  • Maintain Computer systems to current corporate standards Windows 10 / Server 2016
  • Scorecard compliance activities including system patching, antivirus and CM
  • Purchasing for all IT operations service requirements
  • Configuring all onsite hardware including desktops, laptops, printers, scanners, thin clients, industrial PCs
  • Deploying hardware into production environment to agreed schedules within maintenance windows
  • Processing New user equipment requests / processing Leaver data and equipment requests
  • Monitoring customer EDM and sequences messages
  • Maintaining in-house LJS application to create models to support manufacturing requirements
  • Maintenance and upkeep of networking infrastructure, ensuring stability of LAN/WAN by proactive monitoring and resolving issues, to include Cisco switch configuration, fault finding and hardware upgrades
  • Monitoring Avamar backup jobs
  • Virtual Server monitoring and preventative maintenance to ensure 100% uptime
  • Production server SQL mirroring for disaster recovery and performance monitoring
  • Ensuring all corporate requirements are delivered satisfactorily and on time
  • Disaster recovery corporate compliance and failover testing practices
  • Software license, inventory and hardware maintenance management
  • General administration and housekeeping of hot swap equipment and materials in the Operations stock room


Skills required:

  • Hardware – HP/Dell Servers and SAN/EMC storage solutions
  • Windows Server 2008/2012/2016 | MS SQL Server 2008/2012/2016 | Windows 7/10 | Microsoft Office 365
  • Cisco certification advantageous
  • VMware vSphere knowledge advantageous
  • Working knowledge of IT technologies and best practices essential
  • Experienced IT professional with proven ability to multi-task and work independently in a fast-paced JIT environment
  • Strong interpersonal skills
  • Ability to communicate effectively with internal and external business partners
  • Team player
  • Innovative thinker with capability of driving business improvement through the company
  • Able to work with tight deadlines to meet business requirements