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Southfield, MI, US

HR GBS Content Management, Marketing & Change Analyst


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Lear Corporation is the leading Tier 1 automotive supplier serving all of the world's major automotive manufacturers with our world-class automotive seating and automotive electrical products. Our products are developed and produced by a diverse, talented team of more than 165,000 people. With operations in 39 countries, Lear operates in every major automotive manufacturing region in the world. For our globally positioned and successful teams, we are looking for dedicated talents with zest for action and enthusiasm. If you love challenges, want to experience development opportunities unrestrained, and want recognition that pays off, then you've come to the right place with Lear.




As a member of the global HR GBS team, the Content Management, Marketing/Communication and Change Analyst will be responsible for the execution on global change management strategy to ensure employee adoption of HR GBS solutions as well as improving the efficiency, effectiveness and employee experience for the HR GBS end user. Provide communications and change management expertise and perspective to senior leadership and HR GBS region leads and develop global standards to ensure consistent communication across organization. Serve as Subject Matter Expert (SME) for Service Now content management and provide project management support for development and maintenance of Knowledge Base content. Standardize global marketing strategy and implementation plan.


The Role:

Your work will include, but not be limited to:

  •  Content Management / Knowledge Base Management:
    • Define and maintain Knowledge Base Article standards for development of KBA content
    • Review new Knowledge Base materials to ensure content meets defined standards and adhere to content governance
    • Partner with regional HR GBS teams on development of articles based on updates in policy, procedure or changes as necessary
    • Coordinate with teams to ensure content sustainment model especially within the enabling technology resources
    • Support HR GBS teams and senior leadership with ServiceNow content management


  •  Global (+ USA lead) HR GBS Communications Oversite:
    • Develop and execute communications strategy and methodology for global HR GBS organization including approach for translation and global communication standards
    • Partner with Marketing to develop communication standards for HR GBS communications and marketing materials to ensure that all materials meet Lear and HR GBS branding guidelines
    • Provide support for senior leadership and HR GBS region teams in development of written materials
    • Review content developed by HR GBS team for clarity, message and adherence to communication standards
    • Partner with senior leadership to develop communications to global HR GBS team related to new initiatives and projects
    • Create written communications for translation for HR GBS teams to end user audience


  •  Global (+ USA lead) HR GBS Change Management Oversite
    • Develop and execute global change management strategy and methodology for global HR GBS organization
    • Serve as voice to senior leadership from change management perspective on HR GBS in terms of projects, announcements and initiatives
    • Assess change impact of new projects and initiatives using by conducting analysis and assessing change readiness
    • Create global change management plan and roadmap for new projects and initiatives in partnership with regional change management resources to realize successful adoption of HR GBS solutions
    • Partner with Process and Technology Lead to ensure that improvements / changes in process are executed for high adoption and minimal resistance to change
    • Measure progress and track issues / risks within change management continually improve on change management strategy




Advantages of working at Lear in the HR GBS group:

  • The center of Lear HR’s new strategy to change the way we work and establish the foundation for the future, modern HR Operating Model
  • Flexible working style and virtual collaboration within global HR teams
  • Great way to experience HR broadly at Lear (processes, teams, plants, locations, etc.)
    • Exposure to multiple HR disciplines including Recruiting, Time & Attendance, Employee Data Management, Compensation and Benefits
    • Work across multiple plants and / or countries (global improvement of processes as a core responsibility)
  • Exposure to a high-performance, start-up environment
  • Ability to grow across the organization and develop your skills
    • Process-based development
    • Customer service skills development
    • Expansion into knowledge-centric areas
  • Opportunities to work across global borders to collaborate with other HR GBS members
  • Experience working with best-in-class HR and Service Management Technology Applications



Your Qualifications:

  • Competencies:
    • Critical Evaluation (Data advocate, Data analysis, data gathering, evidence-based decision making)
    • Consultation (evaluating challenges, developing and executing plan)
    • Communication (Delivering messages, Exchanging organizational information, Listening)
    • Relationship Management (Relationship building, teamwork)


  • Skill Set Requirements:
  • Ability to collect, analyze and report on benefit and compensation data
  • Practices attentive listening; clear communication
  • Strong writing skills
  • Ability to analyze processes and develop plans for improvement
  • Ability to manage multiple projects / activities / stakeholders at any time
  • Ability to develop strategy, approach and methodology and execute on plans
  • Strong project management skillset
  • Extremely organized and attention to detail
  • 1-2 years change management / communication experience
  • Experience developing communication in adherence to branding standards / guidelines
  • Experience working across teams to execute on change management strategy
  • Systems orientation
  • PMO (Project Management Office) experience



Bonus If You Have:

  •  Marketing, communications, and change management experience on a global scale


Lear Corporation is an Equal Opportunity Employer, committed to a diverse workplace.


Applicants must submit their resume for consideration using our applicant tracking system. Due to the high volume of applications received, only candidates selected for interviews will be contacted. Candidates must be legally authorized to work in the United States without sponsorship. Unsolicited resumes from search firms or employment agencies, or similar, will not be paid a fee and will become the property of Lear Corporation.


Nearest Major Market: Detroit