Share this Job

Southfield, MI, US

Quality Manager - Customer Care


Drive Your Career

Lear Corporation is the leading Tier 1 automotive supplier serving all of the world's major automotive manufacturers with our world-class automotive seating and automotive electrical products. Our products are developed and produced by a diverse, talented team of more than 165,000 people. With operations in 39 countries, Lear operates in every major automotive manufacturing region in the world. For our globally positioned and successful teams, we are looking for dedicated talents with zest for action and enthusiasm. If you love challenges, want to experience development opportunities unrestrained, and want recognition that pays off, then you've come to the right place with Lear.





As a member of the E-Systems Quality North America Team, the Manager of Customer Care – Ford Products will be responsible for leading customer and Lear Plants to drive Quality improvement to be recognized as supplier of choice in the supplier base for Ford Motor Company.


 The Role:

Your work will include, but not be limited to:

  • Work balance based on Southfield and Customer Plants under direct responsibility
    • Manage professional relationship and perception of Lear at customer plants
    • Provide knowledge and expertise of customer process to Lear personnel
    • Provide knowledge and expertise of Lear manufacturing process to customer
    • Establish weekly contact with customers that are considered “high profile”
    • Plan monthly visits to new and key customers with low cost impact
    • Every quarter cover 100% of the customers that are “low profile” (barely report quality issues)
  • Direct involvement on prototype, pre-production and launch activities driven by Lear Plant Teams.
  • Daily follow up on customer score cards
    • Inform any positive and negative changes on ratings. Distribute to respective Plant Quality Manager and internal Leadership group
    • Understand factor(s) of any changes
    • Work with Plant Quality Managers on action plans to achieve green status.
  • Monitoring customer metrics in terms of RPPM’s, DPPM’s and Written Concerns
    • Alert Plant Quality Managers of any potential metric impact
    • Ensure that we are responding on timely manner and responses are accurate and do not compromise Lear.
  • Monitoring Sorts and Reworks spending
    • Ensure that Sorts and Rework activities are monitored with the respective Plant. This includes initiation, development and closure of the activity with the customer.
  • When possible do initial investigation even in person or thru nearest Lear contact personnel
  • Attend weekly quality performance reviews with the plants and provide a summary of issues that are working right now.
  • Active participation on training plans based on assessment of soft and hard skills for quality people.
  • Support Quality Resident Engineers on key critical issues in coordination with the Plant Quality Manager


Advantages of working at Lear in the functional group:

  • As Customer Care Quality Manager for Ford products, you will lead be a continuous improvement force in the organization to both proactively and reactively drive quality improvements in product, process and systems
  • You are a subject matter expert in the field of Quality and can lead teams to apply best practices and statistical tools in solving problems before and after they have occurred


Your Qualifications:

  • Bachelor’s degree preferable in Engineering or another  technical field
  • At least 10 years experience in the automotive industry  
  • Understand and manage the Ford Q1 system
  • Self-starter with the ability to work independently - can set strategic direction and achieve outcomes with minimal supervision
  • Excellent communication, presentation and interpersonal skills
  • Team player
  • Ability to travel to customer locations


 Bonus If You Have:

  • Fluency in Spanish
  • MBA or related Master's degree in a related field

Lear Corporation is an Equal Opportunity Employer, committed to a diverse workplace.


Applicants must submit their resume for consideration using our applicant tracking system. Due to the high volume of applications received, only candidates selected for interviews will be contacted. Candidates must be legally authorized to work in the United States without sponsorship. Unsolicited resumes from search firms or employment agencies, or similar, will not be paid a fee and will become the property of Lear Corporation.