Helpdesk level 2- Senior IT Support Specialist, Corporate Non-Manufacturing Applications

Summary:

We are seeking a detail-oriented, thorough, and organized IT Support Specialist to join our growing team. In this position, you will play a key role in providing support for all areas of Corporate Applications. You will be responsible for handling various support aspects, including applications, systems, troubleshooting problems, and providing hands-on support for IT issues within our organization, throughout the full life cycle of applications.

Duties and Responsibilities:

• Fulfill production support requests via web-based ticketing system
• Test and maintain up-to-date systems and security patches
• Facilitate application upgrades and migrations
• Experience with both system and application level access for Windows OS
• Engage and assist with both POC’s and onboarding for new applications
• Monitor and maintain system level resources
• Oversee troubleshooting for application and system errors
• Provide technical support for both local and remote users
• Adhere to strict change management protocols
• Adapt easily to constant changing priorities
• Ability to stay self-motivated, as well as perform in team environments

Requirements and Qualifications:

• A Bachelor's Degree in Computer Science, preferred, but not required
• 3-5 years of experience as an IT Support Specialist
• Exceptional ability to provide technical support and resolve issues
• Ability to determine IT needs and assist end-users
• Experience in documenting processes and monitoring performance metrics
• Ability to keep up with technical innovation and trends in IT support
• Exceptional interpersonal and communication skills.