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Location: 

Vigo, PO, ES

Plant Customer Quality Engineer

Company Overview

 

Lear, a global automotive technology leader in Seating and E-Systems, enables superior in-vehicle experiences for consumers around the world. Our diverse team of talented employees in 39 countries is driven by a commitment to innovation, operational excellence, and sustainability. Lear is Making every drive better™ by providing the technology for safer, smarter, and more comfortable journeys. Lear, headquartered in Southfield, Michigan, serves every major automaker in the world and ranks #147 on the Fortune 500.  Further information about Lear is available at lear.com, or follow us on Twitter @LearCorporation.  

 

Position Overview

<span style="font-family:"Times New Roman",serif">The Customer Quality Engineer leads customer response system, directs customer

<span style="font-family:"Times New Roman",serif">interface for all quality customer plant performance concerns, and ensures that all

<span style="font-family:"Times New Roman",serif">concerns are properly directed to appropriate personnel expeditiously which includes

<span style="font-family:"Times New Roman",serif">overseeing customer onsite Quality Liaison’s and their activities.

<span style="font-family:"Times New Roman",serif">Education: Bachelor degree in Engineering or a technical field from an accredited institution

 

<span style="font-family:"Times New Roman",serif">Responsibilities will include (but may not be limited to):

<span style="font-family:"Times New Roman",serif">Primary interface between customer and the Manufacturing Plant

<span style="font-family:"Times New Roman",serif">· Proactively interact with the customers at their site as required or as necessary

<span style="font-family:"Times New Roman",serif">· Function internally as expert on customer specific requirements relative to

<span style="font-family:"Times New Roman",serif">product, process, expectations for quality related items

<span style="font-family:"Times New Roman",serif">· Communicate regularly with customer quality organization to keep the

<span style="font-family:"Times New Roman",serif">customer view of quality performance up-to-date

<span style="font-family:"Times New Roman",serif">· Coordinate and control closure of all customer related corrective and

<span style="font-family:"Times New Roman",serif">preventative quality issues in close cooperation with production plant quality,

<span style="font-family:"Times New Roman",serif">supplier quality and engineering organizations

<span style="font-family:"Times New Roman",serif">· Responsible for validating and verifying corrective actions in production

<span style="font-family:"Times New Roman",serif">process

<span style="font-family:"Times New Roman",serif">· Coordinate necessary sorting activities on-site (Customer plants) in cooperation

<span style="font-family:"Times New Roman",serif">with the plant manufacturing quality team

<span style="font-family:"Times New Roman",serif">· Coordinates customer PPAP submission

<span style="font-family:"Times New Roman",serif">· Attend all customer initiated regular and sporadic quality meetings representing

<span style="font-family:"Times New Roman",serif">the organization and position

<span style="font-family:"Times New Roman",serif">· Manage data entry and updates of the customer issue response system and the

<span style="font-family:"Times New Roman",serif">Lear internal customer data entry system (LQTS)

<span style="font-family:"Times New Roman",serif">· Coordinates and actively participates in visits by the customer for quality

<span style="font-family:"Times New Roman",serif">related activities or audits

<span style="font-family:"Times New Roman",serif">o When observations are identified by the customer, responsible for the

<span style="font-family:"Times New Roman",serif">root cause analysis, the actions to correct and the verification actions

<span style="font-family:"Times New Roman",serif">are in place and effective.

<span style="font-family:"Times New Roman",serif">· Supervises the manufacturing plant liaisons on site at the customer location

<span style="font-family:"Times New Roman",serif">ensuring that issues are addressed and responded to.

<span style="font-family:"Times New Roman",serif">· Has the authority and the responsibility to stop any process or product delivery

<span style="font-family:"Times New Roman",serif">in case of a non-conformance of customer expectations, safety or environmental

<span style="font-family:"Times New Roman",serif">risks.

 

To be a success in this role you must have:

<span style="font-family:"Times New Roman",serif">Bachelor degree in Engineering or a technical field from an accredited institution

<span style="font-family:"Times New Roman",serif">Strong communication and coordination skills

<span style="font-family:"Times New Roman",serif">Expert in problem solving and analytical skills using 8D methodology:
Competent in quality tools, and process/production control methods

<span style="font-family:"Times New Roman",serif">Ability to read and interpret drawings to ensure the understanding of

<span style="font-family:"Times New Roman",serif">the agreed quality parameters and product specific requirements

<span style="font-family:"Times New Roman",serif">Working knowledge of quality and/or internal audit processes,

<span style="font-family:"Times New Roman",serif">including knowledge of process/production control methods

<span style="font-family:"Times New Roman",serif">Minimum four (4+) years of quality engineering experience in a manufacturing

<span style="font-family:"Times New Roman",serif">environment

<span style="font-family:"Times New Roman",serif">Expert in customer specific requirements

<span style="font-family:"Times New Roman",serif">Proficient with Microsoft Office applications (Word, Excel,

<span style="font-family:"Times New Roman",serif">PowerPoint, etc.)