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Oberding, BY, DE, 85445

Customer Quality Resident Berlin-Brandenburg


Company Overview:
Lear, a global automotive technology leader in Seating and E-Systems, enables superior in-vehicle experiences for consumers around the world. Our diverse team of talented employees in 38 countries is driven by a commitment to innovation, operational excellence, and sustainability. Lear is Making every drive better™ by providing the technology for safer, smarter, and more comfortable journeys. Lear, headquartered in Southfield, Michigan, serves every major automaker in the world and ranks #186 on the Fortune 500. Further information about Lear is available at lear.com, or follow us on Twitter @LearCorporation


We are looking for a Customer Quality Resident for our customer located in Berlin-Brandenburg.


Your tasks:

  • Start a preliminary analysis of any quality issue detected at the customer company.
  • Knowing of all customer assembly processes to detect potential quality issues.
  • Invite Lear team to analyze any quality issues.
  • Follow Lear's status and due date regarding 3D and 8D reports.
  • Share the VOC “voice of the customer" to Lear team.
  • Validate the effectiveness of the actions from the point of view of assembly at customer.
  • Report the rework performed at customer in the good due date.
  • Share a complaint report once a quality issue is detected by Lear or by the customer.
  • Coordinate the implementation and report the results of any customer security activity "containment plan".
  • Create and follow the open issues list with all plants where there are unresolved issues.
  • Support the customer on quality issues, independently of the source of the problem.
  • Create an environment of trust at the customer to avoid an official complaint when a quality issue is detected.
  • Negotiate with the customer the reduction of the number of rejected parts or the cancellation of the complaint.
  • If sorting is needed, contact a sorting company, and manage the sorting process.
  • Manage and monitor the Rework flow at the customer.



Actively collaborate with all functions to achieve/maintain the following certifications:

  • IATF 16949
  • ISO  14001



Has authority to stop non-compliant material, machinery, equipment and processes.



WC, RPPM, DPPM, Guarantee, IQM.