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Customer Quality Engineer

Location: 

Chihuahua, CHH, MX, 31104

Country/Region:  Mexico
Job Function:  Quality
Requisition ID:  49852
Employment Type:  Salary

Lear For You

We work hard for the people who work for us. We champion our teams and foster collaboration, inclusion, respect and excellence. Because we want to be more for you.

A path to a better career. A better future.

Our teams have invented groundbreaking technologies, manufactured millions of products and earned a long list of awards. Year after year, we’re named one of the World’s Most Admired Companies.

They’re the secret to our success—empowered, inventive and inclusive. Passionate about their craft. Driven to succeed. Because we win together.

Are you ready for a better career? A better future?

Job Description

 

Serve as the primary customer contact for quality-related issues, ensuring timely response and resolution. Coordinate the implementation of containment actions both inside and outside the plant and lead cross-functional teams through the problem-solving process, utilizing structured methodologies to identify root causes and implement corrective actions that ensure customer satisfaction and product quality.

Responsibilities

 

  • Act as the main point of contact for customers regarding quality concerns and issues.
  • Coordinate and monitor containment activities within the plant and at customer locations as required.
  • Lead and coordinate cross-functional teams during problem-solving activities.
  • Facilitate root cause analysis and corrective action implementation using structured problem-solving methodologies (8D, PDCA, DMAIC, etc.).
  • Ensure timely communication and follow-up with customers regarding quality issues and resolution status.
  • Support continuous improvement initiatives focused on quality performance and customer satisfaction.
  • Monitor effectiveness of corrective and preventive actions to prevent recurrence of quality issues.

Skills

Quality Control
Statistical Process Controls
Production Process
Supplier Quality Management
Quality Improvement

Education Requirements

Bachelor's degree in Industrial Engineering or a related field.

Experience Requirements

1+ years in quality areas within automotive industry  (Wire harness or experience with Ford is a plus) 

Certifications / Licenses

Languages

Intemediate English Level

Equal Opportunity Employer

Lear Corporation is committed to fair, merit‑based employment practices and equal opportunity.

We provide reasonable accommodations in accordance with applicable law. For assistance during the application process, contact your recruiter directly.

Applicants must submit their resume for consideration using our applicant tracking system. Due to the high volume of applications received, only candidates selected for interviews will be contacted. Candidates must be legally authorized to work in the country where the position is located. Unsolicited resumes from search firms, employment agencies, or similar, will not be paid a fee and will become the property of Lear Corporation.
Location Code:  0849

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