Customer Care Engineer

Job Title: Quality Engineer (Customer Care)

Experience and growth opportunity

Lear Corporation- Green Valley Plant, Quimistan, Santa Barbara (Presential)

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Lear Corporation is the leading Tier 1 automotive supplier serving all of the world's major automotive manufacturers with our world-class automotive seating and automotive electrical products. Our products are developed and produced by a diverse, talented team of more than 165,000 people. With operations in 39 countries, Lear operates in every major automotive manufacturing region in the world. For our globally positioned and successful teams, we are looking for dedicated talents with zest for action and enthusiasm. If you love challenges, want to experience development opportunities unrestrained, and want recognition that pays off, then you've come to the right place with Lear.

We are in position to offer a great job opportunity to work as Quality Engineer (Customer Care), based in Green Valley Plant, Quimistan, Santa Barbara (E-Systems Division). 

As Quality Engineer will be execute quality procedures at quality engineering area to reaches quality goals and exceed customer expectations, reporting to the Quality Coordinator.

Your Task will be

• Leadership administration with multifunctional team to address quality issues reported from customer.
• Identify and document root cause and corrective actions on time for quality issues.
• Execute 100% sorting process for quality issues. Quote/Sorting PO, pipeline protection report.
• Material tracking during harness certification process to avoid delivery impacts or harness obsolete impacts.
• Execute 100% RMA’s process to document finished goods disposition at customer and Lear’s warehouse.
• Assure that multifunctional team is informed about quality issues.
• Keep communication with quality residents and incoming quality at customer plants.
• Ensure follow up and implementation of corrective actions determined with multifunctional team

To be successful in this role you will need:

• Education: Bachelor's degree in Industrial Engineer or career to end.
• 1+ year of experience in the Quality area.
• Knowledge: 8Ds, 5 whys, customer's complaints, Ishikawa's diagram and Six Sigma, (Not essential).
• Strong Microsoft Office Skills.
• Bilingual (Spanish-English).

• Proven Analytical, Communications and Organizational skills.
• Ability to interface across multiple organizations, product lines and levels in the organization.
• Prior supervisory experience.
• Ability and willingness to work a flexible and/or changeable schedule, especially during the month end close process.

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