IT Support Analyst

Company Overview

Lear, a global automotive technology leader in Seating and E-Systems, enables superior in-vehicle experiences for consumers around the world. Our diverse team of more than 165,000 talented employees in 37 countries is driven by a commitment to innovation, operational excellence, and sustainability. Lear is Making every drive better™ by providing the technology for safer, smarter, and more comfortable journeys. Lear, headquartered in Southfield, Michigan, serves every major automaker in the world and ranks #186 on the Fortune 500. Further information about Lear is available at lear.com, or follow us on Twitter @LearCorporation

Position Overview

We are looking for an IT Support Analyst with the mission to provide IT support to the Sunderland JIT and FOAM facilities, systems, and services, ensuring both local and corporate compliance tasks and checks are completed.

Main Responsibilities :

Delivering prompt 1st / 2nd line technical support and conducting thorough problem analysis and rectification for production and office users across both Sunderland Plants.
Engaging with the helpdesk and other external teams to troubleshoot and triage issues to resolution.
Ensuring uptime of critical and non-critical IT systems by completing daily checks, including virtual environments, networks, and critical shopfloor hardware to minimize production downtime.
Upgrading and optimizing hardware/software to meet user requirements, boost productivity, and maintain system stability in line with corporate requirements.
Monitoring and resolving LAN/WAN issues to ensure uninterrupted communication performance.
Maintaining documentation and procedures to facilitate seamless operations, preserve a valuable knowledge base, and maintain a comprehensive historical database.
Completing local and corporate compliance activities and supporting audit activities.
Planning and executing preventive maintenance activities, including contractual maintenance for essential equipment to minimize downtime.
Managing an adequate inventory of IT consumables to support the daily functioning of all IT equipment working with a non-production purchasing application.
Leading cross-functional projects within the plant, working with external vendors when required

Key Skills and Qualifications:

Experience working in IT Support, ideally in a manufacturing environment.
Strong technical problem-resolving skills, working alone or in a team.
To be able to provide On-call support in the future as part of a Rota.
MCITP /MCTS SQL 2016 (or above) and MCSE/MCP Windows 2016 (or above) certifications preferred
Hardware – Dell Servers, production printers, Cisco wired and wireless infrastructures, and Dell/Lenovo Workstations & Laptops.
Software:

Windows Server 2016 / 2019 / 2022

Windows Workstations & MS Office 365

Microsoft SQL 2016 / 2019 / 2022

Nagios – updating and monitoring

Avamar cloud backup software

Comms – Cisco networking experience including Switches and Wireless Access points configuration

Cabling – structured cabling system, category 5 Ethernet & fibre

Good communicator capable of operating well under pressure.
Analytical approach and attention to detail
Procedure and compliance driven
Strong team player

As well as an attractive salary we offer:

Group Personal Pension with AVIVA
25 days annual leave
Life Cover 3 x Basic Salary (Expression of wishes form required)
AXA PPP Private Medical Insurance
EV Salary Sacrifice

Lear Corporation is an Equal Opportunity Employer, committed to a diverse workplace.

Applicants must submit their resumes for consideration using our applicant tracking system. Due to the high volume of applications received, only candidates selected for interviews will be contacted. Unsolicited resumes from search firms or employment agencies, or similar, will not be paid a fee and will become the property of Lear Corporation.