Customer demand responsible

Customer demand Responsible  

Kenitra ES Plant

Driving the future of automotive. We’re Lear For You.

Company Overview

Lear, a global automotive technology leader in Seating and E-Systems, enables superior in-vehicle experiences for consumers around the world. Our diverse team of more than 165,000 talented employees in 37 countries is driven by a commitment to innovation, operational excellence, and sustainability. Lear is Making every drive better™ by providing the technology for safer, smarter, and more comfortable journeys. Lear, headquartered in Southfield, Michigan, serves every major automaker in the world and ranks #186 on the Fortune 500. Further information about Lear is available at lear.com, or follow us on Twitter @LearCorporation

Lear has been operating in Morocco since 2003, offering a wide range of products and demonstrating strong expertise in electrical distribution systems, electronics, surface materials, and seating JIT(Just-in-Time).  With its 17 cutting-edge production and engineering sites located in Rabat, Tangier, Kenitra, and Meknes, Lear Morocco has become a major and significant player in the industry employing over 19,000 diverse & talented team members.

Lear Morocco has been certified as a Top Employer for the third consecutive time in recognition of its unwavering commitment to operational excellence, innovation, and fostering supportive work environment.

Position overview:

Reporting directly to the Logistics Manager, our future Customer demand responsible will ensure our customer orders are meet on time at lower cost permanently, plan and organize all steps from Order reception till shipment achievement. lead training and continuous improvement for the customer demand analysts’ team.

Key Responsibilities:

• Interacting with customers, providing information and answer to inquiries about products, accounts, and services.
• Ensure 100% on time in full for customer orders.
• Reduce the excess & Obsolete for FG by identifying new ideas and elaborating strong actions of obsolete avoidance.
• Spare parts delivery performance rating follow up to maintain 100 points monthly basis.
• Spare parts production schedule adherence & raw material escalation follow up.
• Securing Customer’s pre serial phase & MRD on time.
• FG’s inventory monthly target follow up to achieve intended figures. ATR of 10 for 2025.
• Ensure follow up of new customers MRD for new phases or projects and maintain internal weekly communication.
• Involve necessary stakeholders to secure launch of new projects (raw material, packaging, ERP system).
• Maintain the respect of customers guidelines & periodic review of delivery standard.
• Maintain tracking to eliminate non-reusable packaging with customers.
• Customer recovery status follow up on weekly basis and ensure stakeholders involvement.
• Ensure IATF 16949 requirement are meet with 0 nonconformity.
• Ensure continuous improvement plan of customer service & support monthly KAIZEN ideas with the team.

Key skills and Qualifications:

• University degree in Business, Economics, Supply Chain, or Engineering.
• Minimum 6 years of proven experience in supply chain of automotive or Aeronautical Industry
• Strong knowledge of business processes, project management skills, and extensive Supply chain & logistics
• Proficiency in MS Office tools (Excel, Access, SQL, PowerBI).
• CPIM certifications will be a plus.
• Proficiency in both English & French languages, spoken and written

Why Lear

We offer a fantastic place to work, opportunity to grow and being part of a company who places its people first.

What We Offer

• Competitive Salary,
• Competitive social perks including:  
  • Medical insurance
  • Social security benefits,
  • Transportation allowance,
  • Canteen in site
• Paid Vacations
• Flexible working hours,
• Access to Learning and development opportunities
• Opportunities to give back to the community
• Meaningful work that makes a difference in the world

Lear Corporation is an Equal Opportunity Employer, committed to a diverse workplace.

Applicants must submit their resumes for consideration using our applicant tracking system. Due to the high volume of applications received, only candidates selected for interviews will be contacted. Unsolicited resumes from search firms or employment agencies, or similar, will not be paid a fee and will become the property of Lear Corporation.

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