HR GBS Employee Data Management (Tier II) Analyst I - Night Shift

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Lear, a global automotive technology leader in Seating and E-Systems, enables superior in-vehicle experiences for consumers around the world. Our diverse team of talented employees in 38 countries is driven by a commitment to innovation, operational excellence, and sustainability. Lear is Making every drive better™ by providing the technology for safer, smarter, and more comfortable journeys. Lear, headquartered in Southfield, Michigan, serves every major automaker in the world and ranks #179 on the Fortune 500. Further information about Lear is available at lear.com or follow us on Twitter @LearCorporation.

As a member of HR GBS, the Employee Data Management Analyst I will be responsible to acts as the second point of contact for Employees and Managers with Employee Data Management policy and process inquiries that could not be resolved via Employee/Manager self-service or Tier 1 Generalist support. Responsible for answering employees’ inquiries, educating associates about knowledge management system or routing them to the appropriate individual while tracking all customer contact in service management database. Identifies appropriate actions to resolve inquiries including those related to, but not limited to supporting recruiters, employee data management, employee profiles and systems interfaces. Based at Lapu-Lapu Cebu Philippines.

The Role

Key responsibilities include the following:

• Responds to, documents, resolves, and escalates Data Management issues and inquiries as needed; records and tracks all customer calls in internal Case Management System and ensures resolution.
• Works within established policies, procedures and performance criteria to provide resolution to inquiries in a timely, courteous and professional manner.
• Determines when to transfer/escalate an employee’s call and/or case ticket (via the internal case management system) to another team member or HRBP/CoI.
• Achieves performance measures and adheres to established customer service standards and Service Level Agreements (SLAs).
• Manages cases (e.g., open, tracking, close out, follow up) and maintains HR knowledge base (e.g., HR policies, FAQs, process training material) to support timely resolution of escalated EDM inquiries.
• Manages completion and compliance for the set-up of HR data and subsequent changes, ensuring it meets predetermined contractual or policy requirements (for instance escalated from Tier 1).
• Manages employee and non-employee (including contractors, retirees, and former employees) data in accordance with organizational policies and government regulations.
• Conducts data audits based on core HCM / people data, evaluates data errors and delivers solutions / notifies employees of data challenges.
• Oversees the administration of the organizations database(s) and analyzes staff needs of the database(s)
• Manages position control, set up new positions and organizations.
• Manages electronic and physical records according to defined guidelines and policies, and develops strategy for data storage; consolidates, purges and backs up records and data when necessary.
• Supports system access, data security and security rights.
• Conducts regular audits of HRIS and admin processes, identifies any anomalies, escalates complex scenarios to appropriate agents / support team when necessary.
• Identifies opportunities for process improvement and makes recommendations to improve the cost, quality and timeliness of service delivery.
• Champions and facilitates change to build long-term sustainability; adapts successfully to changing needs while maintaining positive relationships with stakeholders.
• Enhances and improves all Knowledge Management and Employee Portal content (articles, policy documentation, standard operating procedures, etc.) related to Tier 2 EDM services.
• Takes initiative to advance knowledge and understanding of HR policies, practices and procedures; completes required trainings and demonstrates knowledge / skills gained from training in job performance.
• Takes control of own career development and actively seeks feedback from managers and peers.

Qualifications:

• Ability to handle confidential / sensitive people data with discretion
• Ability to gather and validate data from multiple sources and systems
• Capability to work with complex datasets in SuccessFactors and other core HCM input data systems.
• Ability to manage data from 3rd party vendor sources
• Customer service mindset.
• Maintains composure with professional etiquette in supporting and resolving customer challenges.
• Practices attentive listening; Demonstrates patience
• Committed to continuous improvement and attention to detail
• Learns quickly
• Clearly and succinctly communicates in a variety of settings and styles; Can get messages across that have the desired effect.
• Critical Evaluation (Data advocate, Data analysis, data gathering, evidence-based decision making).
• Consultation (evaluating business challenges, customer interactions)
• Communication (Delivering messages, exchanging organizational information, Listening)

Advantages Of Working at Lear:

• Join the growing HR GBS at one of Fortune magazine’s World’s Most Admired Companies.
• Be on the front end of multiple initiatives in Philippines in building talents.
• Enjoy an inclusive work environment that encourages innovation and creativity

Lear Corporation is an Equal Opportunity Employer, committed to a diverse workplace. Applicants must submit their resume for consideration using our applicant tracking system. Due to the high volume of applications received, only candidates selected for interviews will be contacted. Unsolicited resumes from search firms or employment agencies, or similar, will not be paid a fee and will become the property of Lear Corporation