Customer Quality engineer


Loire, FR

Country/Region:  France
Job Function:  Quality
Requisition ID:  34583
Employment Type:  Salary




Customer Quality Responsible

Roche la Moliere Plant


Driving the future of automotive. We’re Lear For You.


Company Overview


Lear, a global automotive technology leader in Seating and E-Systems, enables superior in-vehicle experiences for consumers around the world. Our diverse team of more than 165,000 talented employees in 37 countries is driven by a commitment to innovation, operational excellence, and sustainability. Lear is Making every drive better™ by providing the technology for safer, smarter, and more comfortable journeys. Lear, headquartered in Southfield, Michigan, serves every major automaker in the world and ranks #186 on the Fortune 500. Further information about Lear is available at, or follow us on Twitter @LearCorporation



Position overview:


Reporting directly to the Quality manager, our future customer quality responsible will be the customer's representative on the site, He/She is also responsible for the proper application of the quality policy throughout the site according to the requirements of the customer, the IATF standard, and the group.



Key Responsibilities:



He/She manages his customer quality process to ensure:

  • Compliance with the quality objectives of the product delivered to the customer
  • Expertise on all non-conformities detected internally
  • Internal communication of customer complaints/disruptions
  • Ensure and control contact between Lear and the customer (complaints, non-satisfaction, feedback.)
  • Animate the QRQCs
  • Manage corrective and preventive actions.
  • Record, track, and respond to customer complaints
  • Prepare and participate in client meetings
  • Manage customer complaints history
  • Create, update, classify, and archive product and customer quality documentation
  • Edit and analyze product quality and PPM/IPPM indicators according to Pareto heads
  • Update the monitoring plan
  • Track COMEX Stocks – Client Relations
  • Track Product Demerits
  • Perform process audits
  • Make decisions on product conformity and issue waivers if necessary
  • Control non-conformity of products in production
  • Monitor weekly internal indicators (WOS, MOS, etc.)




Key skills and Qualifications:


  • Master's degree / Quality engineer
  • 5 years of experience as a customer quality responsible
  • Solid experience in the automotive sector (IATF 16949: 2016 and ISO 9001: 2015 knowledge is mandatory)
  • Ability to read and understand plans
  • Very good knowledge of quality tools (8D, PPAP, R&R, CPK, QRQC, MSA, SPC, etc.)
  • The ability to work in a team
  • Proficiency in both English & French languages, spoken and written



Why Lear


We offer a fantastic place to work, opportunity to grow and being part of a company who places its people first.




Lear Corporation is an Equal Opportunity Employer, committed to a diverse workplace.

Applicants must submit their resumes for consideration using our applicant tracking system. Due to the high volume of applications received, only candidates selected for interviews will be contacted. Unsolicited resumes from search firms or employment agencies, or similar, will not be paid a fee and will become the property of Lear Corporation.






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