Customer Quality Engineer II

Drive Your Career

Lear, a global automotive technology leader in Seating and E-Systems, enables superior in-vehicle experiences for consumers around the world. Lear’s diverse team of talented employees in 37 countries is driven by a commitment to innovation, operational excellence, and sustainability. Lear is Making every drive better™ by providing the technology for safer, smarter, and more comfortable journeys. Lear, headquartered in Southfield, Michigan, serves every major automaker in the world and ranks 189 on the Fortune 500. Further information about Lear is available at lear.com or on Twitter @LearCorporation.

Position overview:

Reporting directly to the Quality manager, our future customer quality responsible will be the customer's representative on the site, You are also responsible for the proper application of the quality policy throughout the site according to the requirements of the customer, the IATF standard, and the group.

Main Missions :

• Supervise the internal quality team’s operations.
• Act as the liaison and ensure effective communication with the client.
• Manage records related to final inspections in coordination with the relevant team members.
• Track and report on key performance indicators, internal and external non-conformities, and customer complaints.
• Lead and oversee the development of action plans in response to internal and external complaints.
• Contribute to the development and updates of FMEA (Failure Mode and Effects Analysis).
• Create and maintain Control Plans.
• Monitor and resolve internal and customer rejections.
• Oversee the inspection of prototypes and pre-production series.
• Provide training and information to quality controllers following complaints or new specifications.
• Halt production to resolve internal or external quality-related issues.
• Manage customer protection measures in the event of identified non-conformities.
• Ensure PPAP documentation is prepared and shared with the customers.
• Respond to customer quality complaints in a timely and effective manner.
• Monitor and handle customer returns.
• Ensure internal quality training for seamstresses and controllers.

QUALITY AND ENVIRONMENTAL SYSTEM RESPONSIBILITIES:

• Collaborate actively with all departments to achieve and maintain the following certifications:
• ISO 9001/IATF 16949
• ISO 14001

To be successful for this role :

• Engineering degree 
• More than 3 years of Experience in automotive Industry in a similar position
• More than 1 year of Experience in Customer Quality role 
• Knowledge and practical experience with tools and methods as P-FMEA, PPAP and 8D
• Knowledge of ISO 9001, IATF 16949, 19011
• SAP knowledge or similar ERP system is appreciated
• Good knowledge of in Office tools (Excel) 
• Strong organizational skills
• Good analytical vision.

Language Skills:

• Good communication skills in both French and English is required

Why Lear

We offer a fantastic place to work that embraces diversity, opportunities for growth and the chance to be part of a company that puts its people first.

Work Location :

• Menzel Bourguiba, Bizerte, Trim Plant

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Lear Corporation is an Equal Opportunity Employer, committed to a diverse workplace.

Applicants must submit their resumes for consideration using our applicant tracking system. Due to the high volume of applications received, only candidates selected for interviews will be contacted. Unsolicited resumes from search firms or employment agencies, or similar, will not be paid a fee and will become the property of Lear Corporation.