Customer Quality Engineer


Rabat, MA

Country/Region:  Morocco
Job Function:  Quality
Requisition ID:  32861
Employment Type:  Salary

Customer Quality Engineer

Rabat Plant - MA


Driving the future of automotive. We’re Lear For You.


Company Overview


Lear, a global automotive technology leader in Seating and E-Systems, enables superior in-vehicle experiences for consumers around the world. Our diverse team of more than 165,000 talented employees in 37 countries is driven by a commitment to innovation, operational excellence, and sustainability. Lear is Making every drive better™ by providing the technology for safer, smarter, and more comfortable journeys. Lear, headquartered in Southfield, Michigan, serves every major automaker in the world and ranks #186 on the Fortune 500. Further information about Lear is available at, or follow us on Twitter @LearCorporation


Lear has been operating in Morocco since 2003, offering a wide range of products and demonstrating strong expertise in electrical distribution systems, electronics, surface materials, and seating JIT(Just-in-Time).  With its 17 cutting-edge production and engineering sites located in Rabat, Tangier, Kenitra, and Meknes, Lear Morocco has become a major and significant player in the industry employing over 19,000 diverse & talented team members.

Lear Morocco has been certified as a Top Employer for 2022 and 2023 in recognition of its unwavering commitment to operational excellence, innovation, and fostering supportive work environment.


Key Responsibilities:


  • Build tight and rigor relationship with customer contacts.
  • Manage Quality Figures: Scorecard, PPM, Written concern by dealing with Customer contacts.
  • Ensure Proactive communication channeling between Customer and plant interlocutor.
  • Lead problem solving for customer claims related to product Quality.
  • Manage resident available for dedicated customer: communication, analysis finding, improvement to be implemented at Lear or Customer Line.
  • Analyze Customer Complaints related to product quality, and lead implementation of proper corrective actions.
  • Ensure proper reporting of Lear performances for dedicated customer, via Portals and communication channels.
  • Provides continuous feedback to customer about the status and evolution of claims.
  • Seeks for continuous formal feedbacks, of customer satisfaction degree about our product and services.
  • Manage Sorting and/or correction implementation and efficiency at customer plants, via Residents or 3rd companies.
  • Manage non-Quality costs generated by claims: Warranty and 0 miles.
  • Supervise Analysis result meeting for customer returns,  between failure analysis and customer.
  • Lead customer audits related to product health check, problem Solving…
  • Takes  personal responsibility for keeping selves, co-workers, and equipment free of hazards.
  • Participate on saving energy and propose suggestion to control it.
  • Ensure conformance of products and processes according IATF, Customer specific requirement, and regulatory requirement and implementation of corrective and preventive action.
  • Have authority to stop production and shipment in case of major risk.


Key Skills :

  • Bac+5 Engineering Degree
  • Experience of Minimum 1 Year in automotive field & Minimum 1 Year in Customer Quality
  • Good knowledge of Quality tools
  • Good verbal and written communication skills
  • Problem solving knowledge
  • Strong leadership, and ability to gather people around common target
  • Good communication skills in both French and English



Why Lear


We offer a fantastic place to work, opportunity to grow and being part of a company who places its people first.


What We Offer


  • Competitive Salary,
  • Competitive social perks including:  
    • Medical insurance
    • Social security benefits,
    • Transportation allowance,
    • Canteen in site
  • Paid Vacations
  • Flexible working hours,
  • Access to Learning and development opportunities
  • Opportunities to give back to the community
  • Meaningful work that makes a difference in the world




Lear Corporation is an Equal Opportunity Employer, committed to a diverse workplace.

Applicants must submit their resumes for consideration using our applicant tracking system. Due to the high volume of applications received, only candidates selected for interviews will be contacted. Unsolicited resumes from search firms or employment agencies, or similar, will not be paid a fee and will become the property of Lear Corporation.

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