IT Support Technician / Help Desk

Lear Corporation is a global leader in automotive seating and electrical systems, headquartered in Southfield, Michigan, USA. With 261 locations across 39 countries and annual revenues exceeding $20.47 billion, we serve all major automotive manufacturers. Our success is driven by over 156,000 skilled and dedicated employees committed to innovation and quality. The Redditch site is one of our largest manufacturing facilities, where several hundred employees produce premium seating solutions for the automotive industry.

Your Responsibilities

• Complete online daily checklist activities
• Providing 1st/2nd line technical support & problem analysis/rectification
• Ensure documentation and procedures are maintained and improved in accordance with ISMS and Sarbanes Oxley requirements
• Ensuring pro-active monitoring of systems using key performance indicators and dashboards
• Ensuring performance and availability of all computer systems including hardware, networks, IT security and telecommunications are maintained within the agreed SLAs
• Monitor Ivanti call logging system and resolve production tickets within agreed SLA
• Maintain Computer systems to current corporate standards Windows 11 / Server 2022
• Scorecard compliance activities including system patching, antivirus and CM
• Purchasing for all IT operations service requirements
• Configuring all onsite hardware including desktops, laptops, printers, scanners, thin clients, industrial PCs
• Deploying hardware into production environment to agreed schedules within maintenance windows
• Processing New user equipment requests / processing Leaver data and equipment requests
• Monitoring customer EDM and sequences messages
• Maintaining in-house LJS application to create models to support manufacturing requirements
• Maintenance and upkeep of networking infrastructure, ensuring stability of LAN/WAN by proactive monitoring and resolving issues, to include Cisco switch configuration, fault finding and hardware upgrades
• Monitoring Avamar backup jobs
• Virtual Server monitoring and preventative maintenance to ensure 100% uptime
• Production server SQL mirroring for disaster recovery and performance monitoring
• Ensuring all corporate requirements are delivered satisfactorily and on time
• Disaster recovery corporate compliance and failover testing practices
• Software license, inventory and hardware maintenance management
• General administration and housekeeping of hot swap equipment and materials in the Operations stock room

Your Profile

• 5 years work experience in IT System Support Environment
• 3 years work experience in manufacturing/automotive support environment preferred
• Hardware – HP/Dell Enterprise Servers and SAN/EMC storage solutions
• Windows Server 2016/2019/2022 | MS SQL Server 2016/2017/2022 | Windows 11 | Microsoft Office 365 | Teams
• Cisco certification advantageous
• VMware vSphere knowledge advantageous
• Working knowledge of IT technologies and best practices essential
• Experienced IT professional with proven ability to multi-task and work independently in a fast-paced JIT environment
• Strong interpersonal skills
  Ability to communicate effectively with internal and external business partners
• Team player
• Innovative thinker with capability of driving business improvement through the company
• Able to work with tight deadlines to meet business requirements

What We Offer

• Competitive market rate salary with a generous shift allowance. Overtime premium for weekend working.
• A role within one of the world’s largest automotive suppliers.
• Engaging and varied tasks in a dynamic, international environment with flat hierarchies.
• A culture of responsibility and independence.
• Continuous training and development opportunities.
• Long-term career prospects in a growing global company.
• Attractive benefits including pension scheme, optional private healthcare, on-site canteen, free parking, and modern employee amenities.