Only CVs in English will be considered for this position

Position open to applications for candidates without HR experience

HR GBS Generalist

Rabat Salé Technopolis

Driving the future of automotive. We’re Lear For You.

Company Overview

Lear, a global automotive technology leader in Seating and E-Systems, enables superior in-vehicle experiences for consumers around the world. Our diverse team of more than 165,000 talented employees in 37 countries is driven by a commitment to innovation, operational excellence, and sustainability. Lear is Making every drive better™ by providing the technology for safer, smarter, and more comfortable journeys. Lear, headquartered in Southfield, Michigan, serves every major automaker in the world and ranks #186 on the Fortune 500. Further information about Lear is available at lear.com, or follow us on Twitter @LearCorporation

Lear has been operating in Morocco since 2003, offering a wide range of products and demonstrating strong expertise in electrical distribution systems, electronics, surface materials, and seating JIT(Just-in-Time).  With its 17 cutting-edge production and engineering sites located in Rabat, Tangier, Kenitra, and Meknes, Lear Morocco has become a major and significant player in the industry employing over 19,000 diverse & talented team members.

Lear Morocco has been certified as a Top Employer for the fourth consecutive time in recognition of its unwavering commitment to operational excellence, innovation, and fostering supportive work environment.

Position overview:

As HR GBS Generalist, you will act as the first point of contact for Employees and Managers, with HR policy and process inquiries that could not be resolved via Employee/Manager self-service. In addition, you will identify appropriate actions in response to employees’ inquiries, educating associates about the knowledge management system as well as routing them to the appropriate individual while tracking all customer contact in the service management database.

You will have the chance to support the wider HR GBS teams on all process: Recruitment, Data Management and Total Rewards.

Key Responsibilities:

Service Delivery & Customer Service Excellence

• Responds to, documents, resolves, and escalates general HR issues and inquiries as needed; record and track all customer calls in internal Case Management System and ensure resolution
• Works within established policies, procedures and performance criteria to provide resolution to inquiries in a timely, courteous and professional manner
• Determines when to transfer/escalate an employee’s call and/or case ticket (via the internal case management system) to another team member, Tier 2
• Achieves performance measures and adheres to established customer service standards and Service Level Agreements (SLAs)
• Manages cases (e.g., open, tracking, close out, follow up) and maintain general HR portal content (e.g., HR policies, FAQs, process training material)

Recruiting & Staffing General Inquiry Support

• Opens requisitions and validates requisition information and required documentation provided

Continuous Improvement & Career Development

• Identifies opportunities for process improvement and makes recommendations to improve the cost, quality and timeliness of service delivery
• Champions and facilitates change to ensure long term sustainability; adapt successfully to changing needs while maintaining positive relationships with stakeholder

Key skills and Qualifications:

• Master degree, in HR or other specialities
• Ability to handle confidential / sensitive data with discretion
• Maintains composure with professional etiquette in supporting and resolving customer challenges
• Practices attentive listening; communicates clearly; demonstrates patience
• Committed to continuous improvement and attention to detail
• Learns quickly
• Previous Experience with SAP would be a plus
• Proficiency in both English & French languages, spoken and written

Why Lear

We offer a fantastic place to work, opportunity to grow and being part of a company who places its people first.

What We Offer

• Competitive Salary,
• Competitive social perks including:  

• • Medical insurance
  • Social security benefits,
  • Transportation allowance,
  • Canteen in site

• Paid Vacations
• Flexible working hours,
• Access to Learning and development opportunities
• Opportunities to give back to the community
• Meaningful work that makes a difference in the world

Lear Corporation is an Equal Opportunity Employer, committed to a diverse workplace.

Applicants must submit their resumes for consideration using our applicant tracking system. Due to the high volume of applications received, only candidates selected for interviews will be contacted. Unsolicited resumes from search firms or employment agencies, or similar, will not be paid a fee and will become the property of Lear Corporation.

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