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Location: 

Tangier, MA Rabat, MA Rabat, MA Kenitra, MA Kenitra, MA Tangier, MA MA MA

HR Global Business Service Generalist

Drive Your Career

Lear Corporation is the leading Tier 1 automotive supplier serving all of the world's major automotive manufacturers with our world-class automotive seating and automotive electrical products. Our products are developed and produced by a diverse, talented team of more than 165,000 people. With operations in 39 countries, Lear operates in every major automotive manufacturing region in the world. For our globally positioned and successful teams, we are looking for dedicated talents with zest for action and enthusiasm. If you love challenges, want to experience development opportunities unrestrained, and want recognition that pays off, then you've come to the right place with Lear.

A great new opportunity has opened up to join our HR Global Buisines Service as Generalist.

 

As HR GBS Generalist, you will act as the first point of contact for Employees and Managers with HR policy and process inquiries that could not be resolved via Employee/Manager self service.

In addition , you wil identifie appropriate actions in response to inquiries by answering employees’ inquiries, educating associates about knowledge management system or routing them to the appropriate individual while tracking all customer contact in service management database.

 

You will have the chance to support HR GBS teams on all process : Recruitement, Data Management, Total Rewards and Time & Attendance.

 

 

Additional duties will include (but may not be limited to) :

 

Service Delivery & Customer Service Excellence

  • Responds to, documents, resolves, and escalates general HR issues and inquiries as needed; record and track all customer call s i n internal Case Management System and ensure resolution
  • Works within established policies, procedures and performance criteria to provide resolution to inquiries in a timely, courte ous and professional manner
  • Determines when to transfer/escalate an employee’s call and/or case ticket (via the internal case management system) to anoth er team member, Tier 2 or HRBP/ CoI
  • Achieves performance measures and adheres to established customer service standards and Service Level Agreements (SLAs)
  • Manages cases (e.g., open, tracking, close out, follow up) and maintain general HR portal content (e.g., HR policies, FAQs, process training material)

 

Recruiting & Staffing General Inquiry Support

  • Opens requisitions and validates requisition information and required documentation provided
  • Coordinates interview logistics and travel arrangements (for candidates that

require travel)

  • Main point of contact for new hires regarding the new hire administrative

process

 

Employee Data Management & Reporting General Inquiry Support

  • Maintains and supports basic employee data transactions (including employee access
  • Maintains and updates standard report library
  • Performs data entry into appropriate systems
  • Verifies, approve and process requests for HR system access and changes

 

Total Rewards General Inquiry Support

  • Responds to questions on total rewards / compensation plan and policy & 3rd party contacts

Time & Attendance General Inquiry Support

  • Intakes and resolves basic inquiries around time & attendance tracking/ balances, system transactions outages and planned maintenance etc.
  • Verifies and audits employee data, resolves any discrepancies (Employee Profiles)

 

Continuous Improvement & Career Development

  • Identifies opportunities for process improvement and makes recommendations to improve the cost, quality and timeliness of service delive ry
  • Champions and facilitates change to ensure long term sustainability; adapt successfully to changing needs while maintaining posi tive relationships with stakeholder

To be succesfull in this role :

  • Minimum of 1 year experience in HR
  • Service or Call Center experience preferred
  • Knowledge of customer service principles and practices
  • Previous Experience with SAP
  • Ability to handle confidential / sensitive data with discretion
  • Maintains composure with professional etiquette in supporting and resolving customer challenges
  • Practices attentive listening; communicates clearly; demonstrates patience
  • Committed to continuous improvement and attention to detail
  • Learns quickly
  • Fluent in French & English

 

Position Based in any of our Lear Locations in Salé, Tangier, Kenitra or Meknes

Lear Corporation is an Equal Opportunity Employer, committed to a diverse workplace.
 
Applicants must submit their CV for consideration using our applicant tracking system. Due to the high volume of applications received, only candidates selected for interviews will be contacted. Candidates must be legally entitled to work . Unsolicited CV's from search firms or employment agencies, or similar, will not be paid a fee and will become the property of Lear Corporation.