Quality Engineer Customer Care

Job Title: Quality Engineer Customer Care  

Great opportunity to lead the multidisciplinary team during the problem resolution methodology

Lear Corporation- Chihuahua, CHH. Mexico – Nova Plant (Presential)

We are in position to offer a great job opportunity to work as Quality Engineer Customer Care, based in Chihuahua, Chihuahua.

As Quality Engineer Customer Care you will have an excellent opportunity to provide attention to customers mainly to respond to quality problems, coordinates the implementation of containment activities in and out of the plant, and coordinates the multidisciplinary team during the problem resolution methodology.

Your Task will be:
•    Respond to customers regarding reported quality complaints. 

•    Serve as the primary point of contact for customers for specific requirements. 
•    Coordinate a multidisciplinary team for the resolution of quality issues using established methodologies such as 8D, Ishikawa Diagrams, and DDW. 
•    Monitor the status of customer-reported concerns until closure is ensured. 

•    Continuously verify customer systems to ensure that responses have been provided for all reported issues. 
•    Coordinate defect analysis meetings and customer response meetings. 
•    Use the LQTS system database to analyze customer complaints and update information until each concern is closed. 

•    Generate quality performance reports based on customer metrics and scorecards. 
•    Understand and ensure compliance of processes and products according to customer specifications.

To be successful in this role you will need: 

•    Bachelor’s Degree in Industrial, Electronic, Mechatronic Engineering or any related field.
•    2+ years of experience as a Quality Engineer in the automotive industry.
•    IATF 16949 advanced knowledge.

•    Knowledge advanced in Core tools.
•    English proficient.