Customer Quality Supervisor

Lear For You

Torreon I Plant.
E-systems, Torreon, Coahuila.

#LI-DNI

We work hard for the people who work for us. We champion our teams and foster collaboration, inclusion, respect and excellence. Because we want to be more for you.

A path to a better career. A better future.

Our teams have invented groundbreaking technologies, manufactured millions of products and earned a long list of awards. Year after year, we’re named one of the World’s Most Admired Companies.

They’re the secret to our success—empowered, inventive and inclusive. Passionate about their craft. Driven to succeed. Because we win together.

Are you ready for a better career? A better future?

Job Description

As a Customer Quality Supervisor, you will be responsible for customer relations, follow-up to quality issues, and ensuring the defects containment.

Responsibilities

• Respond to customers regarding reported quality complaints.
• Serve as the primary point of contact for customers for specific requirements.
• Coordinate a multidisciplinary team to resolve quality issues using problem solving methodologies.
• Track the status of customer concerns through to final resolution.
• Use databases to analyze customer complaints.
• Generate quality performance reports based on customer metrics and scorecards.

Skills

Education Requirements

Industrial, Electronic, or Electromechanical Engineering, or similar fields.

Experience Requirements

-Knowledge and use of problem-solving tools: Ishikawa diagrams, 8Ds, 5 Whys.
-Management and follow-up on automotive customer portals.

Languages

Proficient English level.

Equal Opportunity Employer

Lear Corporation is committed to fair, merit‑based employment practices and equal opportunity.

We provide reasonable accommodations in accordance with applicable law. For assistance during the application process, contact your recruiter directly.

Applicants must submit their resume for consideration using our applicant tracking system. Due to the high volume of applications received, only candidates selected for interviews will be contacted. Candidates must be legally authorized to work in the country where the position is located. Unsolicited resumes from search firms, employment agencies, or similar, will not be paid a fee and will become the property of Lear Corporation.