IT Manager SAP Support (m/f/d)

Driving the future of automotive. We’re Lear For You.

Lear, a global automotive technology leader in Seating and E-Systems, enables superior in-vehicle experiences for consumers around the world. Lear’s diverse team of talented employees in 38 countries is driven by a commitment to innovation, operational excellence, and sustainability. Lear is Making every drive better™ by providing the technology for safer, smarter, and more comfortable journeys. Lear, headquartered in Southfield, Michigan, serves every major automaker in the world. Further information about Lear is available at lear.com or on Twitter @LearCorporation.

BASIC PURPOSE

The SAP Support Manager is responsible for overseeing the day-to-day support and maintenance of SAP systems across the organization. This role ensures timely resolution of incidents, service requests, and problems, while maintaining high levels of user satisfaction and system reliability.

A critical aspect of this role is managing the performance and delivery of a third-party service provider responsible for SAP support services. The SAP Support Manager will act as a liaison between business users, internal IT teams, and external partners to ensure service excellence and continuous improvement.

ESSENTIAL FUNCTIONS

• Lead end‑to‑end SAP support operations, including incident, service request, and problem management.
• Govern and drive performance of a third‑party SAP support provider in line with SLAs and KPIs.
• Act as the primary point of contact between business units, internal IT teams, and external partners.
• Monitor SAP system health and proactively identify risks and improvement opportunities.
• Coordinate with SAP Basis, functional, and development teams to resolve complex issues.
• Support SAP change management and release activities.
• Maintain and improve support processes, documentation, and knowledge base.
• Provide regular reporting on service performance, trends, and continuous improvement initiatives.
• Ensure alignment with ISMS practices and internal IT standards.

REQUIRED SKILLS

• Strong experience managing SAP support or IT service delivery operations.
• Solid knowledge of SAP environments, including ECC, S/4HANA, SRM, GRC, SolMan, BTP, and integrations.
• Proven experience managing outsourced or third‑party SAP support services.
• Strong stakeholder management and communication skills.
• Hands‑on experience with ITSM tools (e.g. ServiceNow, Ivanti, Remedy).
• Analytical mindset with strong problem‑solving capabilities.
• Minimum 10 years of experience in SAP support or IT service management.
• At least 3 years in a managerial or leadership role.
• Fluent English.

WE OFFER

• Employment in one of the leading global automotive companies, with over 28 years on the Polish market.
• Strong development culture — 68% of managers promoted internally.
• Diverse and inclusive work environment — 48% of specialists and managers are women.
• Opportunity to participate in community support and CSR initiatives.
• Competitive benefits package including medical care, group insurance, sport card, and annual incentive bonus scheme.